Resume

Provide software support and troubleshooting for Gulf-region schools across multiple SABIS® systems. Analyze recurring ticket patterns and apply a data-driven approach to improve issue resolution. Develop small automation workflows to reduce repetitive tasks and enhance operational efficiency. Collaborate with cross-functional teams on system improvements, documentation, and technical guidance.

Co-manage operations, branding, and digital infrastructure for a growing pastry business. Build AI-driven workflows for order processing, customer notifications, and internal coordination. Oversee strategy, planning, and business development using modern data-driven tools.

Delivered product demonstrations, onboarding sessions, and customer training for the company’s software solutions. Collaborated with clients to identify workflow challenges and recommend system configurations that improved adoption and performance. Used emerging data insights and customer feedback to support product enhancements and optimize user experience across multiple implementations.

Developed and maintained educational software modules with a focus on performance, reliability, and classroom usability. Debugged and optimized system features based on school feedback, ensuring smoother operations across multiple deployments. Collaborated with the technical team to ship updates, validate new enhancements, and support the integration of Eduware solutions in schools.

Completed a Bachelor of Science in Computer Science with a strong foundation in programming, systems analysis, and software engineering. Graduation project involved developing a multiplayer web platform featuring online games, integrated chat functionality, and real-time notifications for player actions such as wins and eliminations. This project showcased early interests in web development, user experience, and interactive digital systems.